CUSTOMER CARE

Shipping & Returns

Everything you need to know about production, shipping, delivery, returns, and our commitment to customer satisfaction.

Shop with Confidence

Secure Checkout

Your Information is always safe.

Made-to-order quality

Each time is made specifically for you.

tracking included

Tracking included on every order.

Satisfaction Guaranteed

If something's wrong, we'll make it right.

kentucky-owned small business

Proudly inspired by our values and heritage.

Every order is produced specifically for you and backed by our commitment to quality, craftsmanship, and customer satisfaction.

Made to order

Bluegrass American products are made to order.

Rather than maintaining large inventories, each item is produced specifically for your order. This approach allows us to offer high-quality products while reducing waste and avoiding excess inventory.

Every order is produced with care and prepared for shipment once production is complete.

Shipping Information

Order Processing

Orders typically enter production within 2–5 business days after purchase.

Shipping times

Once shipped, most domestic orders arrive within 3–7 business days, depending on destination and carrier. Most Customers receive their orders within 5-12 business days from the date of purchase, including both production and shipping time.

Tracking Information

Tracking information will be provided via email once your order ships.

Holiday & peak seasons

Production and shipping times may be extended during holidays, promotions, and periods of unusally high order volume.

Our Guarantee

100% SATISFACTION COMMITMENT

If your order arrives damaged, defective, or incorrect, we will work quickly to make it right through a replacement or refund.

TRUSTED FULFILLMENT PARTNERS

We partner with experienced fulfillment providers to ensure every order is produced and delivered with care.

FAST CUSTOMER SUPPORT

Our team typically responds to support inquiries within 1–2 business days.

Easy Resolution Guarantee

Additional Return Information

Because each item is made specifically for your order, we are generally unable to accept returns or exchanges for:
  • Incorrect size selection
  • Change-of-mind purchases
  • Items ordered in error
We encourage customers to review sizing information and product details carefully before placing an order.
If you experience an issue with your order, please contact us and we’ll do our best to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
  • Order number
  • Description of the issue
  • Photos of the item
  • Photos of any visible damage
Our team typically responds to support inquiries within 1–2 business days.
Once reviewed, we will determine the appropriate replacement or refund solution.

Our Commitment

At Bluegrass American, customer satisfaction matters.

We stand behind every order and strive to provide quality products, dependable service, and an experience that reflects the values our brand represents.

If something isn't right, we want to hear from you and will do our best to make it right.

Thank You For Your Support

Every order helps support a small Kentucky business rooted in faith, family, freedom, and the traditions worth passing on.

We’re grateful for your support and honored to have you as part of our community.

Your trust means everything to us, and we’re committed to earning it with every order.